Refund Policy

Article 1 (General Provisions)

This policy sets out the refund practices for purchases of products and plans sold by Power Office LLC (hereinafter “the Company”) through the contract management portal “Member Portal.” This policy is established with the Japanese version as the authoritative text. Versions in English or other languages are translations for reference purposes only; in the event of any discrepancy between the Japanese version and any other language version, the Japanese version shall prevail.

The specific content of each product or plan and the rights granted are governed by the individual terms and conditions separately established by the Company for each product or plan.

If a separate written agreement between the Company and the customer contains provisions regarding refunds that differ from this policy, the provisions of that agreement shall take precedence over this policy.

Payment processing for purchases is handled by FastSpring (Bright Market, LLC), the Merchant of Record. Purchase confirmation, receipt issuance, and billing inquiries are handled through FastSpring.

Article 2 (Refunds)

Purchases of products and plans sold by the Company are, in principle, non-refundable.

Products and plans sold by the Company are digital goods, and the license to use the relevant product or plan is granted to the customer at the time the purchase is confirmed. Due to this nature, refunds after purchase cannot be accommodated.

Before purchasing, please carefully review the product descriptions on the Company’s website and Member Portal, as well as the individual terms and conditions for each product or plan.

Article 3 (FastSpring Handling)

FastSpring has its own buyer protection policy and chargeback processing procedures. Matters related to these are handled by FastSpring in accordance with FastSpring’s policies. For inquiries to FastSpring, please refer to the support information provided in the receipt email sent at the time of purchase.

Article 4 (Response to Erroneous Charges)

If any of the following erroneous charges are confirmed, the Company will verify the facts and refund the amount erroneously charged.

• Double billing: Where the same purchase is erroneously charged multiple times
• Other clearly erroneous charges: Where an erroneous charge resulting from a system malfunction by the Company or FastSpring is confirmed

If you believe any of the above applies to your situation, please contact the inquiry desk below within 90 days of the purchase date. You may be asked to provide proof of purchase (such as a receipt) for verification purposes.

Article 5 (Changes to This Policy)

This policy is managed on a version basis. When changes are made, a new version of the document will be created and posted on the Company’s website. The version of the policy in effect at the time of the customer’s purchase or commencement of use shall apply to that customer.

Article 6 (Contact)

For questions regarding this policy, please contact us at the following:

Power Office LLC Email: info@poweroffice-kato.com